COVID-19 — F.A.Q 

This section will be updated constantly with new information, as soon as the info is available.

 

WHEN WILL RAVE REBELS TAKE PLACE?


Saturday the 3rd of April 2021 or Saturday the 9th of October 2021 


WHAT DO I NEED TO DO IF I HAVE A TICKET AND WANT TO COME IN 2021?


All tickets will automatically be transferred to the edition of Sat. 3 April 2021. So if you would like to join us in April, you won’t have to do anything. We’re doing everything in our power to confirm the original 2020 lineup.


I’M NOT SURE I CAN COME TO THE FESTIVAL IN APRIL 2021 OR OCTOBER 2021. WHAT SHOULD I DO ?


Are you already sure you can’t make it to the festival in 2021 No worries, you can use the value of the credit voucher to buy tickets for the 2022 edition or if you have remaining value on your voucher you can purchase Rave Rebels products such as drink tokens (Rave Roebels). 


WHEN WILL THIS VOUCHER OPTION BE AVAILABLE?

 

All ticket buyers will receive all necessary info by email. Important: all info will be sent to the email address of the original ticket buyer!


I BOUGHT A TICKET VIA TICKETSWAP, WHAT SHOULD I DO?

If you bought your ticket through Ticketswap your ticket will remain valid for the upcoming editions as it's automatically being transferred to the upcoming edition of April 3rd 2021.


I PURCHASED ADDITIONAL PRODUCTS SUCH AS DRINK TOKENS.. WHAT DO I NEED TO DO? 


Same principle as your tickets. You will receive a credit voucher worth the same value as the options you’ve purchased for the 2020 edition. You will be able to use the value of that voucher to buy a ticket, drinks voucher or merchandise for the festival for 2021 or 2022.  

 

UNTIL WHEN CAN I USE THIS VOUCHER? 


You will be able to use the value of the voucher to buy a ticket for the festival for 2021 or 2022. You can do this until 31/12/2022. 

Rave Rebels  — Paylogic Voucher — Terms and Conditions

General
 

These conditions are based on the Ministerial Decision of 19 March 2020 (including the amendments made on 7 April 2020). The Ministerial Decision lays down rules regarding refunds and vouchers for events that have been rescheduled or cancelled due to the measures taken against the spread of the Coronavirus. This agreement can be found here: Ministerial Decision of 19 March 2020

These terms and conditions apply exclusively to the sale of tickets that provide access to the event Rave Rebels 2020 from Unfinished Sympathie BV to the holder of (a) ticket(s) (hereinafter: “Customer”). Any “Add-ons”, such as tokens and merchandise, are not covered by these terms and conditions. For these Add-ons, the original terms and conditions of sale apply in full.

The choice made by the Customer is binding and applies to all tickets of the original order. The Customer’s choice replaces c.q. modifies the existing agreement between Unfinished Sympathy BV and the Customer.


ARTICLE 1: IN CASE THE CUSTOMER CHOOSES TO GET A VOUCHER

In case an event that could not take place due to the Corona-crisis is rescheduled within two years of the original date or an activity with the same essential characteristics is organised during this period, the Customer may choose a voucher.

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The existing agreement between The Unfinished Sympathie BV and the Customer regarding the original order will be amended by this choice. The Customer agrees that his/her original order will be cancelled and that his/her right to access the event in question lapse. The Customer also agrees that as a result of this choice his/her right to get a refund of the amount paid for the original entrance ticket will lapse. The Customer agrees to receive a voucher.

The voucher will be sent with a voucher code to the email address with which the original purchase was made.

The email with the voucher request will be sent to the Customer on September 24 2020. (or earlier if possible).

All vouchers will be sent out after the date of November 18 2020.

No fee will be charged for the delivery of the voucher.

The voucher states that it was delivered as a result of the Corona-crisis.

The value (credit) of the voucher includes the full value of the amount paid for the original entrance ticket.

The value of the voucher can be used to purchase a product of Unfinished Sympathie BV for a period of two years from the date of the original event. The Customer will not be charged any surcharge for attending the new event.

In case you don’t redeem your vouchers within this two year period you will lose the (remaining) value it has. Unfinished Sympathie BV can not be asked to pay out this value in cash.

If the voucher value is not sufficient for the new order, the difference will have to be paid by the Customer. If the voucher value is greater than the new order, the balance will be paid out as a new voucher to the Customer.

If a partial donation is chosen by the Customer, the voucher value will be reduced by the amount resulting from the donated percentage of the original voucher value as indicated by the Customer. For example: in case the Customer donates 50% of the original voucher value of EUR 100, the Customer will receive EUR 50 credit on the voucher.